Sunday, 21 July 2013

The battle for decent BT service in Hedley


One of Tynedale's smallest villages is making its voice heard loud and clear over poor internet and phone services. 

After receiving numerous complaints from local residents I recently wrote to everyone in the village asking them for their concerns about the service provided by BT. 

For many years, Hedley has suffered a very poor phone service. This is because Hedley is at the end of a long and old cable connection to the local exchange ‘cabinet’. As a result, residents have experienced problems with the quality of voice calls and slow broadband connections are now becoming a real problem.

Over 40 residents have responded to me with their concerns about the service and Mr Opperman hopes the firm will now be forced into action. 

I hope these efforts to produce a collective complaint will ensure BT listen to local people.