Bad Bus Service being sorted

This week I have written to bus company Arriva to complain at the appalling service provided by the 685 bus between Newcastle and Carlisle. People are missing hospital appointments, are late for work, and losing faith in the bus services given the repeated problems with the Arriva service. I am hoping that things will get better but I may have to raise the poor service in parliament. My thanks to everyone who has written in and let me know of the problems -  we are working on it and Arriva assure me that they are trying to improve the service.