Since I raised the matter in House of Commons on the 27th June we have made some really good progress. We have got new buses on the route and improved reliability.
On Monday I took some time out to meet passengers who use the route and hear their opinions. I am pleased to report that they reported improved reliability, a preference for the newer buses, with better seating and a bus much improved on coping with the heat - as compared to what they previously had.
I also took the bus myself with Arriva North East MD Nick Knox to discuss the service.